Terms & Conditions

Seller Information

Legal name: SMARTBEE

Registered address: Kosovska 218, 37000 Krusevac, Serbia

Company registration number (MB): 112426814

Tax ID (PIB): 66095177

Business activity/code: 2611

Email: support@smartbee.rs

Phone: 0654340563

Website: https://hive.smartbee.rs/

Products

SMARTBEE sells physical products internationally.

We make reasonable efforts to provide accurate product descriptions, specifications, photographs, availability information and prices. Minor differences in appearance, packaging, accessories or product presentation may occur and do not affect the essential functionality of the product. Product availability may change without prior notice.

Orders

After placing an order, you will receive an electronic order confirmation at the email address provided during checkout. All orders are subject to product availability and successful payment authorization or receipt of payment, depending on the selected payment method.

An order may be rejected or cancelled if the product is unavailable, payment cannot be authorized or received, the shipping destination cannot be serviced, required customer or shipping information is incomplete, the transaction is identified as potentially fraudulent or unauthorized, or there is an obvious error in the product information, price or order.

If an order is cancelled after funds have already been collected, the applicable amount will be refunded in accordance with our Returns & Refund Policy and the rules applicable to the original payment method.

Prices and Currencies

SMARTBEE primarily serves international customers. Product prices may therefore be displayed in different currencies for customer convenience.

The currency displayed on the website does not necessarily determine the settlement currency of every payment method. The actual payment currency, payment instructions and amount applicable to the selected payment method are presented during checkout, on the payment page or in the payment instructions supplied with the order.

Exchange rates and currency-conversion procedures may differ depending on the selected payment method, the customer’s bank and payment provider.

Available Payment Methods

Depending on the customer’s country, order, currency and availability of a particular payment service, SMARTBEE may offer one or more of the following payment methods: PayPal, SEPA bank transfer and international SWIFT bank transfer.

Only the payment methods displayed or offered for a particular order are available for that transaction. SMARTBEE may add, remove, temporarily disable or restrict a payment method where reasonably necessary for technical, regulatory, security, banking, geographic or operational reasons.

PayPal

Where PayPal is offered as a payment method, the customer is redirected to or otherwise uses the PayPal payment environment to complete the transaction.

PayPal payments are subject to PayPal’s applicable terms, currency-conversion rules, account conditions and payment-processing procedures. The currency and final amount presented by PayPal should be reviewed by the customer before confirming the payment.

SMARTBEE does not control exchange rates, conversion fees or other charges that PayPal or the customer’s payment source may apply. If a PayPal payment is refunded, the refund will be processed through the appropriate PayPal transaction and according to the applicable PayPal procedures.

SEPA Bank Transfer

Where offered, customers may pay eligible EUR orders by SEPA bank transfer using the banking instructions provided by SMARTBEE.

The customer must use the payment reference, order number, beneficiary details, IBAN and other information provided in the payment instructions. The customer is responsible for entering the payment information correctly.

An order paid by SEPA transfer may remain pending until the payment has been received and identified in the designated SMARTBEE bank account. SMARTBEE is not responsible for delays caused by the sending bank, intermediary systems, incorrect payment information or banking processing times outside our control.

Any bank charges not covered by the payment arrangement are the responsibility of the party to whom the relevant bank applies those charges.

SWIFT Bank Transfer

Where offered, international customers may pay by SWIFT bank transfer using the payment instructions provided by SMARTBEE.

The customer must use the correct beneficiary details, account information, SWIFT/BIC code, order reference, currency and payment amount shown in the payment instructions.

International SWIFT payments may involve fees charged by the sender’s bank, intermediary or correspondent banks, or other financial institutions. Unless explicitly stated otherwise in the payment instructions, the customer is responsible for ensuring that SMARTBEE receives the full amount required for the order.

An order paid by SWIFT transfer may remain pending until the full required payment has been received and identified. SMARTBEE is not responsible for delays caused by banks, intermediary institutions, international banking networks, incorrect payment information, compliance checks or other circumstances outside our reasonable control.

Bank Transfer Payment Instructions

For SEPA and SWIFT payments, the customer must follow the payment instructions supplied for the specific order. Payment instructions may be provided during checkout, in the order confirmation, on the invoice or in another electronic document supplied by SMARTBEE.

Customers should not send funds to bank details obtained from unofficial sources. If you receive payment instructions that appear unusual or different from those previously provided, contact support@smartbee.rs before making the payment.

Payment Confirmation

The processing and confirmation procedure depends on the selected payment method. PayPal transactions are confirmed through the applicable PayPal transaction. SEPA and SWIFT orders may remain pending until the transferred funds have been received and identified.

An order confirmation does not necessarily mean that payment has been finally settled or that the order has been dispatched.

Shipping & International Orders

SMARTBEE ships physical products internationally from Serbia. Available shipping methods, shipping charges, estimated delivery times and applicable restrictions are presented before completion of the order or described in our Shipping & Delivery Policy.

International shipments may be subject to customs procedures, import regulations, duties, taxes, brokerage charges or other destination-country requirements.

Customers are responsible for providing complete and accurate shipping and contact information, ensuring that the ordered product may legally be imported into and used in the destination country, providing information reasonably required by carriers or customs authorities, and receiving or claiming the shipment within the applicable period.

Where an order is explicitly offered under DDP (Delivered Duty Paid) terms, duties, taxes and import fees covered by those terms are prepaid and included as indicated during checkout. Where DDP is not explicitly stated, applicable import charges may be payable by the recipient.

Returns and Refunds

Returns, cancellations and refunds are handled according to our Returns & Refund Policy. Refunds are normally processed through the same payment channel used for the original transaction, subject to the rules and technical capabilities of that payment method.

PayPal Refunds
Where an order was paid through PayPal, an approved refund will normally be processed through the corresponding PayPal transaction in accordance with the applicable PayPal procedure.

Bank Transfer Refunds
Where an order was paid by SEPA or SWIFT bank transfer, an approved refund may require the customer to provide appropriate banking information necessary to return the funds. Any refund-related bank charges, where applicable, will be handled in accordance with applicable law and the circumstances of the transaction.

Warranty

SMARTBEE products include a two-year warranty covering manufacturing defects and faults occurring under normal use during the warranty period.

The warranty does not cover damage caused by improper use, physical damage, unauthorized modifications or unauthorized attempts to repair the product. Nothing in this warranty limits mandatory consumer rights that cannot legally be excluded or restricted. Further information is provided in our Returns & Refund Policy.

Customer Responsibilities

Customers are responsible for providing accurate and complete information when placing an order. Customers must not use another person’s PayPal account, bank account, identity or payment information without authorization.

Customers are responsible for reviewing the order details, selected payment method, currency, shipping address and total amount before confirming the order or initiating payment.

Intellectual Property

Unless otherwise stated, content published on smartbee.rs, including product photographs, graphics, text, branding, logos, documentation and website materials, is owned by or licensed to SMARTBEE. Such content may not be copied, reproduced, distributed or commercially reused without prior authorization, except where permitted by applicable law.

Limitation of Liability

To the extent permitted by applicable law, SMARTBEE is not responsible for delays or inability to fulfil an order caused by circumstances outside our reasonable control, including carrier disruptions, customs procedures, banking delays, payment-network disruptions, natural events, regulatory actions or actions of public authorities.

Nothing in these Terms excludes or limits rights or liabilities that cannot legally be excluded or limited.

Governing Law

These Terms & Conditions are governed by the applicable laws of the Republic of Serbia. Nothing in these Terms is intended to exclude mandatory consumer rights that may apply to a customer under applicable law.

Related Policies

These Terms & Conditions should be read together with our Shipping & Delivery Policy, Returns & Refund Policy and Privacy Policy. These policies form part of the customer information applicable to purchases made through smartbee.rs.

Contact

For questions regarding an order, payment, bank transfer, delivery, return, refund, warranty or these Terms & Conditions, contact support@smartbee.rs or 0654340563.