Returns & Refund

Order Cancellation

If you wish to cancel an order, contact support@smartbee.rs as soon as possible. If the order has already been dispatched, the applicable return procedure may apply.

Returns

Before returning a product, contact us with your order number, product information and reason for the return. Do not send a return until return instructions have been provided.

Any right to return a non-defective product, applicable return period and allocation of return-shipping costs are subject to the mandatory law applicable to the transaction and any return conditions presented to the customer at the time of purchase.

Condition of Returned Products

Unless the product is defective or applicable law provides otherwise, returned products should be complete and in substantially the same condition in which they were received, including supplied accessories.

Damaged, Incorrect or Defective Products

If a product arrives damaged, is incorrect or appears defective, contact us promptly with the order number and a description of the issue. We may request photographs, video or other reasonable information needed to assess the case.

Card Payment Refunds

If a purchase was originally paid by payment card, an approved full or partial refund is processed exclusively through the acquiring bank and applicable Visa/Mastercard card network by reversing or partially reversing the original transaction. The refund is returned through the original card transaction and is not issued to another card, bank account or alternative payment method.

Refused or Unclaimed Shipments

If a shipment is refused or remains unclaimed for reasons attributable to the customer, reasonable original shipping, return shipping, customs, carrier or related costs incurred by SMARTBEE may be deducted from any refund to the extent permitted by applicable law.

Two-Year Warranty

SMARTBEE products include a two-year warranty covering manufacturing defects and faults that occur under normal use during the warranty period.

The warranty does not cover damage caused by improper use, physical damage, unauthorized modifications or attempts to repair the device without authorization. Where a valid warranty claim is confirmed, SMARTBEE may provide troubleshooting assistance and, where appropriate, repair or replacement, subject to applicable mandatory consumer rights.

Complaints & Contact

For cancellations, returns, refunds, warranty claims or complaints, contact support@smartbee.rs. Please include your order number and enough information for us to identify and review the transaction.