Shipping & Delivery
This policy explains international shipping, delivery estimates, customs requirements and import-related charges for orders placed through smartbee.rs.
International Shipping
SMARTBEE ships physical products internationally from Serbia. Shipping availability depends on the destination, carrier availability, customs regulations, import restrictions and the type of product ordered.
Shipping Methods & Costs
Available shipping methods and shipping costs are shown during checkout or otherwise communicated before the order is completed. The final shipping option available for an order depends on the destination and the selected products.
Estimated Delivery Times
Europe: approximately 7–10 business days.
America and Oceania: approximately 7–14 business days.
Delivery times are estimates and may be affected by customs clearance, carrier delays, holidays, weather, destination-country procedures or other circumstances outside our reasonable control.
Customs & Import Requirements
Customers are responsible for ensuring that ordered products may legally be imported into the destination country and for providing information reasonably required by the carrier or customs authorities.
International shipments may be subject to customs duties, import taxes, VAT, brokerage fees or other local charges and restrictions.
DDP and Import Charges
Where an order is explicitly offered under DDP (Delivered Duty Paid) terms, duties, taxes and import fees covered by those terms are prepaid and included as indicated during checkout. Where DDP is not explicitly stated, applicable import charges may be payable by the recipient.
Tracking, Delivery & Proof of Delivery
Where tracking is available, tracking information is provided after dispatch. Customers must provide a complete and accurate delivery address and ensure that the shipment can be received or claimed within the carrier’s applicable period.
SMARTBEE and/or its carrier may retain shipment and delivery records as evidence of dispatch and delivery in accordance with applicable legal, payment-processing and dispute-resolution requirements.
Delivery Problems
For a delayed, damaged, refused or unclaimed shipment, contact support@smartbee.rs and include your order number and relevant delivery information.